Please get in touch with our Customer Care Team, always mentioning the mobile number and your email address. Once we process your request by our Customer Care Team, you will be provided a link where you will need to fill out your refund details. These will vary depending on your location and payment method, such as IBAN number or PayPal. Once you submit your refund application we will begin processing your request.
Please note that you can only submit a refund application once, so ensure you fill in the correct details.